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Spa, beauty & wellness business consultancy
Every great spa moves in cycles. We help yours grow in each one.
Spring Chang has spent 30+ years as a therapist, esthetician, instructor and spa leader, including work with Mandarin Oriental, JW Marriott, Ritz-Carlton, Six Senses and Hilton. She brings that experience to resorts, hotels and independent spas of every size.
Who we help
Choose where you are starting from
Resorts
Wellness destinations, retreat programs and spa concepts that lengthen stays.
See how Spring helps →Hotels
Hotel spa and fitness pre-opening, menus and standards, from luxury-brand experience.
See how Spring helps →Spa owners
Refresh your menu, pricing, memberships and team to grow revenue.
See how Spring helps →Spa start-ups
From business plan and site to opening day, for anyone entering the spa business.
See how Spring helps →Youth & fitness
Youth fitness, fitness leadership and mindfulness programs for schools and non-profits.
See how Spring helps →Other projects
Workshops, retreats, corporate wellness, gym design and custom projects.
See how Spring helps →How it works
Five steps, from first call to opening day
- 01
Discovery call
A free 20-minute call about your property, plans and budget.
- 02
Site visit
Spring reviews your space, team, menu and numbers in person.
- 03
Proposal
A clear scope, timeline and fee, phase by phase.
- 04
Build
Concept, menus, hiring, training and retail, delivered hands-on.
- 05
Launch & review
Opening support, then reviews against your forecast.
Meet Spring
A practitioner first. A strategist because of it.
An established consultant to luxury hotel brands who still works hands-on: she has performed the treatments and taught the classes she designs. Six-time world champion drug-free powerlifter and Hall of Fame inductee.
Where Spring has worked
Inside the world's leading hotel brands
Experience with Mandarin Oriental, JW Marriott, Ritz-Carlton, Six Senses and Hilton.
Representative photos. Not images of the brands named.
In their words
“Thank you Yueh-Chun Chang for not only the impact that you had on the platform during your competitive powerlifting years, but also for the impact you had on your community and continue to have today!”
USA Powerlifting Women, 2023 Women's Hall of Fame announcement
More about SpringQuestions
Frequently asked
Who do you work with?
Resorts, hotels, existing spa owners, people opening their first spa, youth and fitness organizations, and companies that want wellness programs.
Where do you work?
Spring is based in, and works throughout, the Greater Puget Sound. She has also worked internationally, so ask about projects further afield.
How is pricing set?
Most projects are a fixed fee per phase after a site visit. Ongoing support is a monthly retainer. [Confirm pricing model.]
I am only thinking about opening a spa. Is it too early?
No. The best time to talk is before you sign a lease. Location, lease and budget decisions are part of the plan from day one.
Can you train our existing team?
Yes. Spring has worked in the treatment room and the studio herself, so training is practical, not theoretical.
Which phase is your spa in?
Tell us where you are starting from. We'll suggest the next step on a free 20-minute call.
Book a discovery callComing soon
Monthly notes on spa business
Practical ideas for resorts, hotels and spa owners, straight from Spring. Until it launches, follow along on Instagram.